FAQs

Medical aid, explained simply.

83 questions, each answered three ways: in plain English, explained like you're 15, and with a real example from the 2026 plans.

Prefer an A–Z list of terms?See all 80 medical aid terms listed from A to Z, to make everything easier to understand.

2026 prices

Live from the plans on PlainAid.

What is the cheapest medical aid in South Africa in 2026?

The lowest prices on PlainAid right now

Plain English

The five lowest monthly prices for a main member, from the schemes' official 2026 brochures:

  1. Momentum Ingwe — Connect Network: R1 252 a month (price depends on income)
  2. Bonitas BonCore: R1 275 a month
  3. Discovery Health Active Smart: R1 350 a month
  4. Momentum Ingwe — Ingwe Network: R1 425 a month (price depends on income)
  5. Bonitas BonStart: R1 603 a month

Explain it like I'm 15

Cheapest isn't always best. It's like buying the cheapest pair of takkies: fine for walking, but they won't last a marathon. Cheap plans usually mean fewer hospitals and less cover outside hospital.

Real example

Momentum Ingwe — Connect Network costs R1 252 a month, but check which hospitals you can use and what you'd pay for GP visits before you choose it. Compare plans by price on the Compare page.

What is the cheapest hospital plan in 2026?

Cover for hospital stays at the lowest price

Plain English

The lowest-priced hospital plans on PlainAid right now:

  1. Momentum Ingwe — Connect Network: R1 252 a month (price depends on income)
  2. Bonitas BonCore: R1 275 a month
  3. Discovery Health Active Smart: R1 350 a month
  4. Momentum Ingwe — Ingwe Network: R1 425 a month (price depends on income)
  5. Bonitas BonStart: R1 603 a month

Explain it like I'm 15

A hospital plan is like insurance for the big stuff only. It pays when you're admitted, but you pay for the small things like a GP visit for flu.

Real example

Bonitas BonCore covers hospital stays at network hospitals for R1,275 a month, but has a R5,500 co-payment per admission. A plan that costs a bit more might have no co-payment at all.

What is the cheapest medical aid with a savings account?

Hospital cover plus money for day-to-day costs

Plain English

The lowest-priced savings plans on PlainAid right now:

  1. Bonitas BonFit: R2 698 a month
  2. Discovery Health Essential Smart Saver: R2 750 a month
  3. Discovery Health Essential Delta Saver: R3 099 a month
  4. Bonitas BonPrime: R3 255 a month
  5. KeyHealth Equilibrium: R3 296 a month

Explain it like I'm 15

It's a hospital plan that also gives you pocket money for the doctor and the pharmacy each year.

Real example

On a savings plan, part of what you pay each month goes into your savings for GP visits and medicine. When it's used up, you pay those costs yourself until January.

The basics

Start here if you're new to medical aid.

What is a medical aid?

What it actually is

Plain English

A medical aid, or medical scheme, is a pool of money that thousands of people pay into every month. When one of them gets sick or needs care, the pool pays the bills, according to the rules of their plan. Medical schemes are non-profit and are regulated by the Council for Medical Schemes.

Explain it like I'm 15

Imagine your whole school puts R10 into a jar every month. If someone breaks an arm, the jar pays for the X-ray and the hospital. Most months nothing happens, but when it does, nobody has to stress about money. Medical aid is that jar, for adults, and it costs more than R10.

Real example

You and hundreds of thousands of other members each pay a monthly contribution. If you need a hip replacement that costs R150,000, the scheme pays it from the pool. You couldn't save R150,000 on your own, but together everyone covers each other.

What is a medical aid contribution or premium?

Your monthly payment

Plain English

Your contribution (also called a premium) is the amount you pay every month to stay on your medical aid, whether you use it or not. It's quoted separately for the main member, each adult dependant and each child.

Explain it like I'm 15

It's like a monthly cellphone contract. You pay every month even if you hardly use your phone, but when you need it, it's there.

Real example

Bonitas BonCore costs R1,275 a month per person in 2026. You pay that every month. If you then need a hospital stay costing R40,000, BonCore pays it (after a R5,500 co-payment per admission on that plan).

What is a medical aid plan or option?

The package you choose

Plain English

Each medical scheme offers several plans (also called options), from basic hospital-only plans to comprehensive ones. Each plan has its own price and its own list of what's covered.

Explain it like I'm 15

Think of a takeaway menu: the same restaurant sells a small, medium and large meal. The scheme is the restaurant; the plans are the meal sizes.

Real example

Discovery is one scheme, but it has 25 plans on PlainAid, from Active Smart at R1,350 a month to Executive at R12,338 a month.

Who is the main member on a medical aid?

The person the membership belongs to

Plain English

The main member (principal member) is the person whose name the membership is in. They pay the contributions and can add a spouse, partner or children as dependants.

Explain it like I'm 15

It's like the person whose name is on the family Netflix account. Everyone else is added under them.

Real example

Thandi joins Medihelp MedVital as the main member and adds her husband and two children. The whole family is on one membership in Thandi's name.

What is a dependant on medical aid?

Family members on your plan · Also called Beneficiary

Plain English

A dependant is someone covered on your membership: an adult dependant (a spouse or partner) or a child dependant. Everyone covered, including the main member, is called a beneficiary.

Explain it like I'm 15

You're the main character; your family members are the extras who get to ride along on your ticket.

Real example

On Bestmed Beat 2 in 2026 the main member pays R3,084, an adult dependant R2,395 and each child R1,299 a month. A couple with one child pays R6,778 a month.

How much do children cost on medical aid?

Cheaper rates, and sometimes free kids

Plain English

Children pay a lower rate. Many schemes only charge for the first two or three children, so more children are free. Child rates usually last until 21, 24 or 26, depending on the scheme.

Explain it like I'm 15

It's like a family movie deal: kids get cheaper tickets, and on some deals the fourth kid gets in free.

Real example

On Bonitas plans you pay for a maximum of three children, so a fourth child is covered for free. On KeyHealth Essence, every child is charged R862 a month.

What is a medical aid benefit year?

When limits reset

Plain English

Your limits and savings run for a benefit year, usually 1 January to 31 December. In January everything resets. If you join mid-year, most limits are reduced in proportion to the months left.

Explain it like I'm 15

Like a data bundle that renews every January. Use it all by December and you wait for the new year.

Real example

Your plan has an optical limit of R2,000 a year. You spend it in March on glasses. You can't claim new glasses again until 1 January.

When can I change my medical aid plan?

Upgrades, downgrades and switching · Also called Upgrades and downgrades

Plain English

Most schemes let you change to another of their plans once a year, from 1 January, if you tell them before their deadline (usually November or December). Moving to a different scheme is possible during the year, normally with a month's notice, but waiting periods may apply.

Explain it like I'm 15

It's like changing subjects at school: you can only do it at the start of the year, and you have to ask before the cut-off date.

Real example

You're on Momentum Custom and want Momentum Incentive from next year. You ask Momentum before their deadline in late 2026, and the change starts on 1 January 2027.

Why do some medical aids charge according to income?

Lower prices for lower earners

Plain English

Some entry-level plans charge less if your household earns less, so more people can afford cover. You need to prove your income when you join.

Explain it like I'm 15

It's like a sliding-scale school fee: families who earn less pay less for the same school.

Real example

Momentum Ingwe on the Connect Network costs R1,079 a month if the household earns up to R1,550, but R3,302 a month above R23,500 in 2026. Same plan, different price.

What's the difference between medical aid and medical insurance?

They're not the same thing

Plain English

Medical aid pays your actual medical bills and must cover the Prescribed Minimum Benefits. Medical insurance (like hospital cash plans or gap cover) is a different product: it pays fixed amounts or shortfalls, and doesn't replace medical aid.

Explain it like I'm 15

Medical aid is the full meal. Medical insurance is a side order: nice to have, but it won't fill you up on its own.

Real example

A hospital cash plan might pay you R1,500 for each day you're in hospital. If the hospital bill is R80,000, that R1,500 a day won't come close. Medical aid pays the bill itself.

Types of plans

How plans differ in what they cover.

What is a hospital plan?

Cover when you're admitted

Plain English

A hospital plan covers you when you're admitted to hospital and for certain major events. Day-to-day costs such as GP visits and medicine are mostly yours, apart from the Prescribed Minimum Benefits.

Explain it like I'm 15

It's like car insurance that only pays if you crash, not for petrol or a service.

Real example

On a hospital plan like Discovery Classic Core (R3,905 a month), an operation and hospital stay are covered, but a R600 GP visit for flu comes out of your own pocket.

What is a medical aid savings plan?

Hospital cover plus a savings pot

Plain English

A savings plan is a hospital plan with a medical savings account added, so you can pay day-to-day costs from it. When the savings run out, you usually pay yourself until the new year.

Explain it like I'm 15

It's a hospital plan with pocket money attached. Spend the pocket money wisely, because when it's gone, it's gone until January.

Real example

Medihelp MedSaver (R4,260 a month) puts 25% of your contribution into savings: R12,744 a year for a single member. GP visits and medicine are paid from that.

What is a comprehensive medical aid plan?

The most cover

Plain English

A comprehensive plan covers hospital, day-to-day costs and extras such as more chronic conditions and higher limits for dentistry, glasses and specialists. It costs the most.

Explain it like I'm 15

The all-you-can-eat buffet of medical aid. Great if you use a lot, expensive if you don't.

Real example

Bestmed Pace 4 (R12,572 a month) has an overall day-to-day limit of R45,375 for a single member (R73,172 for a family) and covers 29 extra chronic conditions on top of the standard list.

What is a network plan?

Cheaper, but you must use chosen hospitals

Plain English

A network plan only fully covers you at the scheme's chosen hospitals, GPs or specialists. That's why it costs less. Using someone else for planned treatment means a co-payment or no cover at all.

Explain it like I'm 15

It's like a student discount that only works at certain shops. Shop elsewhere and you pay full price.

Real example

Bestmed Beat 1 Network costs R2,269 a month versus R2,523 for Beat 1. The catch: if you choose a hospital outside the network for a planned operation, you pay a R15,025 co-payment.

What's the difference between an open and a restricted medical scheme?

Who's allowed to join

Plain English

An open scheme must accept anyone who applies. A restricted (closed) scheme is only for a certain group, such as employees of one company or one industry.

Explain it like I'm 15

An open scheme is a public school; a restricted scheme is a company club only staff can join.

Real example

Anyone can join Discovery, Bonitas or Medihelp. A mining company's own scheme only accepts that company's employees and their families.

What is a hospital cash plan?

Insurance that pays you cash

Plain English

A hospital cash plan is an insurance policy that pays you a fixed amount for each day you're in hospital. It isn't medical aid and doesn't pay the hospital bill.

Explain it like I'm 15

It's like getting a small payout for every day you're stuck in bed. Nice, but it doesn't pay the doctor.

Real example

You're in hospital for 4 days and your cash plan pays R1,000 a day: R4,000 to spend on transport or lost income. The R60,000 hospital bill still needs medical aid.

Day-to-day cover and savings

How GP visits, medicine and other out-of-hospital costs are paid.

What are day-to-day benefits?

Costs outside hospital · Also called Out-of-hospital benefits

Plain English

Day-to-day benefits pay for costs outside hospital: GP and specialist visits, medicine, blood tests, X-rays, dentistry and glasses. Depending on the plan they come from savings, from an insured limit, or not at all.

Explain it like I'm 15

Everything you'd normally pay for at the doctor, pharmacy or optometrist, not the big hospital stuff.

Real example

On Bonitas Standard, a family with 3 or more dependants has a day-to-day limit of R25,640 for 2026, which pays for GP visits, specialists, medicine, X-rays and blood tests.

What is a medical savings account (MSA)?

Your own pot for day-to-day costs

Plain English

Part of your contribution goes into a savings account for your own day-to-day costs. By law it can't be more than 25% of your contribution. Most schemes give you the full year's savings in January, and what you don't use carries over.

Explain it like I'm 15

It's like your parents giving you a year's pocket money upfront in January. Spend it on the doctor and the pharmacy; whatever's left rolls over to next year.

Real example

On Discovery Classic Comprehensive, 25% of your contribution goes to savings: R29,550 for the main member in 2026. If you only use R20,000, the R9,550 carries over to 2027.

What happens if I use my savings and then leave my medical aid?

You may have to pay some back

Plain English

Because you get the full year's savings in January, you can spend money you haven't paid in yet. If you leave during the year after using more than you've contributed, you must pay the difference back.

Explain it like I'm 15

It's like borrowing next month's allowance. If you quit the house rules in June, you owe the money back.

Real example

Your savings are R12,000 a year (R1,000 a month). You use all R12,000 by March, then leave in April. You've only paid in R4,000, so you owe the scheme R8,000.

What is an insured or risk benefit?

Paid by the scheme, not your savings

Plain English

An insured (risk) benefit is paid from the scheme's pooled money, not your own savings. Day-to-day limits like "GP visits up to R5,000" are usually insured benefits.

Explain it like I'm 15

Savings are your own money. Insured benefits are the scheme's money that it promises to spend on you.

Real example

Medihelp MedVital gives an insured day-to-day amount of R1,575 a year for a single member. It doesn't come out of savings, because MedVital has none.

What is a self-payment gap?

When you pay between savings and extra cover · Also called Self-funding gap

Plain English

On some plans, once your savings run out you pay day-to-day costs yourself until your claims reach the annual threshold. Then extra cover kicks in. You must still send claims to the scheme so they count.

Explain it like I'm 15

It's like a level in a game you have to get through on your own before you unlock the bonus round.

Real example

On Momentum Extender, the 2026 threshold for a single member is R36,900. If your savings are about R34,400, you pay the next R2,500 of claims yourself, then Extended Cover starts paying.

What is the annual threshold on medical aid?

The point where extra cover starts

Plain English

The annual threshold is how much your day-to-day claims must add up to in a year before above-threshold cover starts paying. It depends on how many people are on your membership.

Explain it like I'm 15

It's the finish line you need to reach before the scheme starts paying again.

Real example

On Discovery Executive the 2026 threshold is R42,570 for an adult. Once your claims pass that, the Above Threshold Benefit pays day-to-day claims with no overall limit.

What is the Above Threshold Benefit?

Extra cover after the threshold · Also called Extended cover

Plain English

The Above Threshold Benefit (Momentum calls it Extended Cover) is extra day-to-day cover that starts once your claims reach the annual threshold. On some plans it's unlimited; on others it has a limit.

Explain it like I'm 15

The bonus round. Once you've cleared the threshold, the scheme starts paying your day-to-day costs again.

Real example

On Discovery Classic Priority, the Above Threshold Benefit pays up to R20,080 for the main member in 2026, after the R27,160 threshold is reached.

What is Discovery's Day-to-day Extender Benefit?

GP visits when savings run out

Plain English

It's a Discovery benefit that pays for certain network GP visits and essential care after your savings have run out, so you're not left with nothing during the self-payment gap.

Explain it like I'm 15

A small safety net under the gap: a few free doctor visits even when your pocket money is gone.

Real example

On Discovery Classic Saver, once your savings are used up, the Extender Benefit still covers 3 network GP consultations a year (6 for a family).

What is a Personal Health Fund or Benefit Booster?

Extra money for staying healthy · Also called Benefit Booster, Health Booster

Plain English

Some schemes give extra money for day-to-day costs when you do health checks or challenges. Discovery calls it the Personal Health Fund, Bonitas the Benefit Booster and KeyHealth the Health Booster.

Explain it like I'm 15

It's like earning extra airtime by doing your steps every day. Look after yourself and the scheme gives you more to spend.

Real example

On Bonitas BonEssential, completing a wellness screening and an online mental health check unlocks a R1,160 Benefit Booster for GP visits and medicine in 2026.

What's the difference between a per person and a per family limit?

Who shares the limit

Plain English

A per person limit applies to each beneficiary separately. A per family limit is shared, so one person can use all of it.

Explain it like I'm 15

Per person is everyone getting their own slice of pizza. Per family is one pizza for the table: if your brother eats it all, there's none left.

Real example

Bonitas BonClassic covers specialised dentistry up to R7,710 per family a year. If one child needs braces costing R7,710, nobody else in the family can claim specialised dentistry that year.

Does medical aid pay for over-the-counter medicine?

Medicine without a prescription

Plain English

Over-the-counter (OTC) medicine is what you can buy without a prescription. Some plans give a small yearly amount for it; on others it comes from savings or your own pocket.

Explain it like I'm 15

The stuff you grab at the pharmacy for a headache or a cold, without seeing a doctor.

Real example

Discovery Classic Smart gives up to R905 per family a year for over-the-counter medicine at a network pharmacy in 2026.

Does medical aid cover virtual doctor consultations?

Seeing a doctor by video

Plain English

A virtual consultation is a video or phone appointment with a GP or nurse. Many plans now cover a number of these, sometimes with no limit.

Explain it like I'm 15

A FaceTime call with a doctor instead of sitting in a waiting room.

Real example

Bonitas BonCore includes unlimited virtual GP consultations in 2026, plus 3 in-person GP visits per person a year.

Does medical aid pay for check-ups and screenings?

Catching problems early

Plain English

Most schemes pay separately for preventive care such as blood pressure, cholesterol and glucose checks, Pap smears, mammograms and flu vaccines, so it doesn't use up your savings or day-to-day limits.

Explain it like I'm 15

It's like a car's free service check: catch a small problem before it becomes a big one.

Real example

On Momentum plans, a yearly health assessment at Dis-Chem, Clicks or a MediRite pharmacy clinic is covered for every adult, without touching your savings.

Hospital and treatment

What happens when you need to be admitted.

What does the hospital benefit cover?

Your stay, theatre and doctors

Plain English

The hospital benefit covers your stay: the ward, theatre, medicine in hospital and the doctors who treat you. Most plans have no overall limit, but some things have their own sub-limits.

Explain it like I'm 15

Everything that happens from the moment you're admitted until you go home.

Real example

You have your appendix out. The hospital, theatre, surgeon, anaesthetist and medicine come to R65,000. Your hospital benefit pays it, apart from any co-payment or shortfall your plan has.

What is pre-authorisation?

Getting permission first

Plain English

Pre-authorisation is permission from your scheme before a planned admission, scan or procedure. You phone or use the app and get an authorisation number. Without it the scheme can pay less, or nothing.

Explain it like I'm 15

Like asking your parents before you book a holiday on their card. Ask first, or you might be paying yourself.

Real example

On Momentum plans, if you don't get pre-authorisation for a planned admission, the scheme pays only 70% of the account (except in an emergency).

What's the difference between a planned and an emergency admission?

Booked in advance or not

Plain English

A planned (elective) admission is booked ahead, such as a knee operation, and needs pre-authorisation. In a real emergency you can go to the nearest hospital, and you or the hospital tell the scheme as soon as possible, usually within 48 hours or the next working day.

Explain it like I'm 15

Planned is booking a table at a restaurant. Emergency is the fire alarm going off: you just go.

Real example

You're in a car accident and taken to the nearest hospital, which isn't on your network. Because it's an emergency, you're covered there. A planned hip replacement, though, must be at a network hospital.

What is a day hospital?

In and out the same day

Plain English

A day hospital is a clinic for procedures where you go home the same day, such as scopes, cataract surgery or tonsils. Many plans require these procedures to be done in a day hospital, or charge a co-payment if they're done in a full hospital.

Explain it like I'm 15

In the morning, home by supper. No overnight stay needed.

Real example

On Bestmed plans, if a day procedure is done in a full (acute) hospital instead of a day hospital, you pay a R2,872 co-payment in 2026.

What is an upfront payment on medical aid?

What you pay before you're admitted

Plain English

An upfront payment is a fixed amount you pay the hospital before a planned admission or procedure, even though you're covered. Schemes use them for certain operations, for hospitals outside the network, or for scans.

Explain it like I'm 15

Like a deposit you pay before the work starts. The scheme covers the rest.

Real example

On Discovery Classic Smart, a planned admission at a hospital outside the Smart Hospital Network means paying R12,650 upfront in 2026.

Does medical aid cover scopes (gastroscopy and colonoscopy)?

Camera tests, with their own co-payments

Plain English

Scopes are tests where a camera looks inside your stomach (gastroscopy) or bowel (colonoscopy). Many plans have a specific co-payment for scopes, which is lower in a day clinic or the doctor's rooms than in a full hospital.

Explain it like I'm 15

A tiny camera on a tube that lets the doctor see what's going on inside.

Real example

On most Discovery plans in 2026, a scope in a day clinic has a R4,650 co-payment, and doing it outside the Day Surgery Network costs R7,250 upfront.

Does medical aid pay for MRI and CT scans?

Detailed scans with limits · Also called Specialised radiology

Plain English

MRI and CT scans need pre-authorisation. Most plans have a yearly limit, a co-payment per scan, or both. Ordinary X-rays are called basic radiology and are usually cheaper to claim.

Explain it like I'm 15

Super-detailed photos of the inside of your body, and they're expensive, so the scheme wants to know first.

Real example

Bonitas BonClassic covers MRI and CT scans up to R37,800 per family in 2026, with a R2,800 co-payment per scan.

What is a prosthesis limit?

Limits on devices like hip replacements

Plain English

An internal prosthesis is a device placed in your body, such as a hip or knee replacement, pacemaker or stent. An external prosthesis is outside the body, such as an artificial leg. Plans usually set a limit for each.

Explain it like I'm 15

Replacement parts for the body, and like car parts, they can be very expensive.

Real example

Medihelp MedAdd covers internal prostheses up to R81,200 per person in 2026. If a knee replacement device costs R95,000, you pay the R13,800 difference.

Does medical aid pay for a private ward?

Shared room or your own

Plain English

Medical aid normally pays for a general (shared) ward. A private room usually costs extra, unless your plan says otherwise.

Explain it like I'm 15

Medical aid pays for a dorm room. If you want your own room, that's usually extra.

Real example

Discovery Executive and Classic Comprehensive pay for a private ward after childbirth, up to R2,800 a day in 2026. On most other plans, a private room is at your cost.

What is step-down care?

Care after hospital · Also called Hospice, home-based care

Plain English

Step-down care is care after a hospital stay, or instead of one: a step-down facility, home nursing, hospice or care at home. It's usually covered up to a limit, with pre-authorisation.

Explain it like I'm 15

The halfway house between hospital and home, while you get strong enough.

Real example

Momentum Incentive covers medical rehabilitation, private nursing, hospice and step-down care up to R70,000 per family in 2026.

Does medical aid pay for medicine when I leave hospital?

Medicine on discharge

Plain English

Take-home medicine (TTO, "to take out") is what the hospital gives you when you're discharged. Most plans cover a few days' supply up to a set amount per admission.

Explain it like I'm 15

The goodie bag of medicine you get when you leave hospital, but with a spending limit.

Real example

KeyHealth plans pay for medicine on discharge up to R695 per admission in 2026.

Does medical aid pay for an ambulance?

Ambulance and air rescue

Plain English

Medical aid usually covers emergency transport by ambulance or helicopter through its contracted provider, such as Netcare 911 or ER24, normally in full within South Africa.

Explain it like I'm 15

If you need an ambulance in an emergency, you phone the number on your card and the scheme pays.

Real example

Medihelp plans cover emergency transport through Netcare 911 with no limit in South Africa and neighbouring countries in 2026. Outside your country of residence: R2,600 for road and R17,700 for air.

Does medical aid pay for casualty (ER) visits?

Emergency room without admission

Plain English

A casualty visit is going to a hospital's emergency unit without being admitted. Many plans only cover a few a year, or pay them from day-to-day benefits, unless it's a real emergency.

Explain it like I'm 15

Going to the ER for stitches and going home the same night.

Real example

Bonitas plans cover 2 emergency room visits per family a year in 2026, and some plans add 2 more for children under 6.

Chronic, cancer and special care

Long-term conditions and the benefits that cover them.

What are Prescribed Minimum Benefits (PMBs)?

What every plan must cover by law

Plain English

PMBs are care that every scheme must cover by law, on every plan: emergencies, about 270 serious conditions and their treatment, and the conditions on the Chronic Disease List. You may need to use the scheme's chosen providers and medicine list to be covered in full.

Explain it like I'm 15

The rules say every plan, even the cheapest, must cover these. It's the safety net nobody can take away.

Real example

Even on the cheapest hospital plan, a heart attack is a PMB: the emergency treatment must be covered, as long as the scheme's rules (like using its chosen hospitals afterwards) are followed.

What is the Chronic Disease List (CDL)?

The chronic conditions every plan covers

Plain English

The CDL is the list of common chronic conditions all schemes must cover, including diabetes, hypertension, asthma, epilepsy, high cholesterol and HIV. Schemes count it as 26 or 27 conditions depending on how they list them.

Explain it like I'm 15

The official list of long-term conditions where the scheme has to help with your monthly medicine.

Real example

If you have type 2 diabetes, it's on the CDL. On every plan, your approved diabetes medicine is covered once you register it, as long as it's on the scheme's medicine list.

What are additional chronic conditions?

Extra conditions on richer plans · Also called Non-CDL conditions

Plain English

Some plans cover extra chronic conditions on top of the CDL, such as ADHD, depression, acne or osteoporosis. They're usually on mid-range and comprehensive plans, often with a yearly limit.

Explain it like I'm 15

Bonus conditions the cheaper plans don't cover.

Real example

Momentum Extender covers 62 chronic conditions in 2026: the 26 on the CDL with no limit, plus 36 more up to R13,700 per family a year.

How do I register a chronic condition on medical aid?

Tell the scheme first

Plain English

Before the scheme pays for chronic medicine, your doctor must register your condition with the scheme, usually with a form or online. Without it, the medicine comes from your savings or your own pocket.

Explain it like I'm 15

You have to sign up for the chronic benefit before it starts working, like registering for a bus pass.

Real example

You're diagnosed with high blood pressure. Your GP sends a chronic application to your scheme. Once it's approved, your monthly tablets are paid from the chronic benefit instead of your savings.

What is a medicine formulary?

The approved medicine list

Plain English

A formulary is the scheme's list of approved medicines for each condition. Medicine on the list is covered in full; medicine not on it often has a co-payment.

Explain it like I'm 15

The scheme's list of approved medicine. Pick from the list and it's free; pick something else and you chip in.

Real example

On Bestmed Beat plans, chronic medicine that isn't on the formulary has a 30% co-payment in 2026. On Pace 4 it's only 10%.

What is a Designated Service Provider (DSP)?

The provider the scheme chose

Plain English

A DSP is a hospital, doctor, pharmacy or other provider the scheme has chosen for a benefit, often PMBs or chronic medicine. Using someone else can mean a co-payment.

Explain it like I'm 15

The scheme's preferred shop. Use it and you pay nothing; go elsewhere and you pay part.

Real example

On Bonitas BonCore, chronic medicine must come from Marara Pharmacy, the DSP. Using another pharmacy means a 30% co-payment in 2026.

What is the difference between generic and brand-name medicine?

Same medicine, different price

Plain English

An originator is the original branded medicine. A generic has the same active ingredient and is usually much cheaper. Schemes often pay only up to the generic price, and you pay the difference if you choose the brand.

Explain it like I'm 15

Like store-brand cereal versus the famous brand: same ingredients, lower price.

Real example

Your brand-name cholesterol tablets cost R450 a month and the generic R180. If your scheme pays up to the generic price, choosing the brand costs you R270 a month.

How does medical aid cover cancer treatment?

Cover amounts and programmes

Plain English

Cancer treatment is usually covered after you register on the scheme's cancer programme. Many plans cover a set amount per year, then pay a lower percentage. PMB cancer treatment is covered in full at the scheme's chosen providers.

Explain it like I'm 15

The scheme sets a budget for cancer treatment each year. After that, it still helps, but you pay a share.

Real example

Discovery Classic Priority covers the first R250,000 of cancer treatment over 12 months in 2026, then 80% of the Discovery Health Rate after that.

Does medical aid cover biological or specialised medicine?

Expensive newer medicines

Plain English

Biological and specialised medicines are expensive, often newer treatments, for example for cancer or rheumatoid arthritis. Many plans cover them only up to a separate limit, or only as PMBs.

Explain it like I'm 15

High-tech medicine that can cost more than a car each year, so plans set special rules.

Real example

Discovery Executive and Classic Comprehensive have a Specialised Medicine and Technology Benefit of up to R200,000 per person a year in 2026, with a co-payment of up to 20%.

Does medical aid cover mental health?

Therapy and hospital care

Plain English

Medical aid covers psychiatric hospital stays and therapy. PMBs include up to 21 days in hospital or 15 out-of-hospital sessions a year for certain conditions. Many plans add more.

Explain it like I'm 15

Your mind is part of your health too, and medical aid covers help for it.

Real example

Momentum Incentive covers up to R50,600 per person a year for in-hospital mental health care, including rehabilitation, in 2026.

What does medical aid cover for pregnancy?

Antenatal visits, scans and the birth

Plain English

Maternity benefits cover pregnancy and birth: antenatal visits, scans, the delivery and the baby's early check-ups. Register on the scheme's maternity programme early to unlock everything.

Explain it like I'm 15

The scheme's welcome-baby package, from the first scan to the first check-up.

Real example

Momentum Extender in 2026: 12 antenatal visits, 2 pregnancy scans, a doula (up to R2,500), 3 nurse home visits and 2 paediatrician visits in the baby's first year.

Does medical aid cover newborn intensive care?

Care for newborn babies

Plain English

Neonatal care is hospital care for a newborn baby, including intensive care. Most plans cover it in full; some entry-level plans set a limit.

Explain it like I'm 15

If a baby is born early or sick and needs the special baby ICU, this is what pays.

Real example

Discovery Active Smart limits neonatal care to R72,600 in 2026. On Momentum plans, neonatal intensive care has no annual limit.

What is a trauma benefit?

Recovery after a serious event

Plain English

A trauma benefit pays for day-to-day treatment after a serious event, such as a car accident, near-drowning or severe allergic reaction, from the scheme instead of your savings.

Explain it like I'm 15

After something really bad happens, the follow-up visits don't eat your pocket money.

Real example

Your child nearly drowns. On Momentum Incentive, the follow-up treatment that's part of the recovery is paid by the trauma benefit, not from your savings.

Costs, shortfalls and gap cover

Why you might still get a bill, and how to avoid it.

What does "covered at 100% of the scheme rate" mean?

The scheme's price list

Plain English

Every scheme has its own price list for medical services, called the scheme rate or tariff. A plan that pays "100% of the scheme rate" pays up to that price. Richer plans pay 200% or 300% of it.

Explain it like I'm 15

The scheme decides what a doctor's visit should cost. If the doctor charges more, someone has to pay the extra.

Real example

Say the scheme rate for an operation is R10,000 and the surgeon charges R20,000. A plan paying 100% pays R10,000 and you owe R10,000. A plan paying 200%, like Momentum Incentive, pays the full R20,000.

What is a medical aid shortfall?

The bit your plan didn't pay

Plain English

A shortfall is the difference when a doctor charges more than your medical aid pays. You're responsible for it, unless you have gap cover.

Explain it like I'm 15

The bill that arrives after the scheme has paid its part.

Real example

Your anaesthetist charges R8,000 and your plan pays R5,000. The R3,000 shortfall lands in your post box.

What is a specialist with a payment arrangement?

No shortfall with these doctors

Plain English

A specialist with a payment arrangement has agreed to charge the scheme's agreed rate. They're usually paid in full, so there's no shortfall.

Explain it like I'm 15

Doctors who have a deal with your scheme. Use them and there's no surprise bill.

Real example

On Discovery and Momentum plans, specialists with a payment arrangement (Momentum calls them Associated specialists) are covered in full. Others are paid only up to the plan's percentage of the rate.

What is a co-payment?

Your share of a bill

Plain English

A co-payment is the part of a bill you pay yourself, even though you're covered. It can be a fixed amount or a percentage.

Explain it like I'm 15

Going halves with the scheme, except you usually pay the smaller half.

Real example

On Bonitas BonEssential, using a hospital outside the network for a planned admission means a 30% co-payment: on an R80,000 bill, that's R24,000.

What is an annual limit and a sub-limit?

The most the scheme will pay

Plain English

An annual limit is the most the scheme pays for a benefit in a year. A sub-limit is a smaller limit inside it. Once a limit is reached, you pay.

Explain it like I'm 15

Your yearly budget for something, with smaller budgets inside it.

Real example

Momentum Extender's optical limit is R5,500 per person a year, with a R3,000 sub-limit for frames. Spend R3,500 on frames and you pay the extra R500 yourself.

What is gap cover, and do I need it?

Insurance for shortfalls

Plain English

Gap cover is a separate insurance policy, not medical aid, that pays shortfalls when a specialist in hospital charges more than your plan pays. Many policies also cover co-payments and upfront payments.

Explain it like I'm 15

A plaster for the gap between what the doctor charges and what the scheme pays.

Real example

You have surgery and get a R15,000 shortfall from the surgeon and a R5,500 co-payment. Gap cover pays both, for a small monthly premium.

What doesn't medical aid cover?

Things never covered

Plain English

Exclusions are things a scheme doesn't cover at all, such as cosmetic surgery or some fertility treatments. Each plan also lists procedures it only covers as PMBs.

Explain it like I'm 15

The "not allowed" list. No matter how nicely you ask, the scheme won't pay for these.

Real example

On Discovery Essential Smart, joint replacements, back and neck surgery and knee surgery are only covered as PMBs. A planned knee operation for an old sports injury wouldn't be covered.

What is an ex gratia payment?

A favour from the scheme

Plain English

An ex gratia payment is money a scheme pays as a favour, outside its normal rules, in special circumstances. You have to apply, and it isn't guaranteed.

Explain it like I'm 15

Asking the principal for a special exception. Sometimes they say yes, often they don't.

Real example

Your limit for a treatment ran out, but your doctor says stopping now would undo the progress. You apply for ex gratia, and the scheme agrees to pay two more sessions.

Do I get a tax break for medical aid?

SARS medical tax credit

Plain English

SARS gives a monthly medical tax credit for medical aid contributions, which lowers the tax you pay. The amount per person is set in each year's budget.

Explain it like I'm 15

The taxman gives you a little back each month because you have medical aid.

Real example

If you're employed, your employer applies the credit through payroll automatically, so you pay less PAYE each month. Check the current amounts on the SARS website.

Joining and the rules

What happens when you apply, and the laws that protect you.

What is medical underwriting?

The scheme's checks when you join

Plain English

When you apply, the scheme checks your health history and previous cover, and decides which waiting periods and late-joiner penalties apply to you and your dependants.

Explain it like I'm 15

The scheme's background check before you join the team.

Real example

You apply to Bonitas and fill in a health questionnaire. Bonitas sees you had no medical aid for a year and applies a 3-month general waiting period.

What is a waiting period on medical aid?

When cover hasn't started yet

Plain English

A waiting period is time after joining when certain claims aren't paid. A general waiting period (up to 3 months) means no cover for most things. A condition-specific waiting period (up to 12 months) means no cover for a condition you already had. How long they last depends on your previous cover.

Explain it like I'm 15

You've joined the gym, but some machines are locked for your first few months.

Real example

You had no medical aid for a year and you have a bad knee. The scheme applies a 3-month general waiting period and a 12-month waiting period for the knee. After 12 months, knee treatment is covered.

What is a late-joiner penalty?

Extra cost for joining after 35

Plain English

If you join medical aid for the first time at 35 or older, or after a long break, the scheme can add a penalty to your contribution for as long as you're a member. It depends on the years since 35 without cover: up to 5%, 25%, 50% or 75%.

Explain it like I'm 15

The scheme's way of saying "you can't only join when you get sick". Join late and you pay extra, for good.

Real example

You join at 42 with no cover since 35: that's 7 years, so up to a 25% penalty. On a R4,000 contribution, that's R1,000 more every month.

What is creditable cover?

Proof you had medical aid before

Plain English

Creditable cover is proof of earlier medical aid membership. It shortens waiting periods and reduces a late-joiner penalty, so keep your old membership certificates.

Explain it like I'm 15

Your medical aid "report card" from before. It proves you didn't just join when you got sick.

Real example

You're 45 and joining a new scheme. Your old certificate shows you were on medical aid from 25 to 40. That history reduces or removes your late-joiner penalty.

Can a medical aid charge me more because I'm sick or older?

Everyone pays the same price

Plain English

No. Community rating means everyone on the same plan pays the same price, whatever their age or health (except on plans priced by income). That's why schemes use waiting periods and late-joiner penalties instead.

Explain it like I'm 15

Everyone pays the same entry fee, whether they're the fittest kid in class or not.

Real example

A healthy 25-year-old and a 60-year-old with diabetes on Momentum Summit both pay R16,469 a month as main members in 2026.

What happens if I miss a medical aid payment?

Suspended cover

Plain English

If you don't pay your contributions, the scheme can suspend your cover and later end your membership. Claims during a suspension aren't paid.

Explain it like I'm 15

Miss your phone bill and they cut your service. Medical aid works the same way.

Real example

Your debit order bounces in March. The scheme suspends your cover until you pay. If you're admitted to hospital during that time, the bill isn't covered.

What is an ICD-10 code?

The diagnosis code on your claim

Plain English

An ICD-10 code is a code for your diagnosis that doctors put on every claim. The scheme uses it to decide which benefit pays, and whether it's a PMB.

Explain it like I'm 15

A secret code that tells the scheme what's wrong with you, without writing it out in words.

Real example

Your GP writes code J06.9 (an upper respiratory infection, like a cold) on the claim. The scheme reads it and pays from your day-to-day benefit.

What are medical aid scheme rules?

The official rule book

Plain English

The scheme rules are the legal document that sets out exactly what each plan covers. If a brochure and the rules disagree, the rules apply.

Explain it like I'm 15

The brochure is the poster; the rules are the actual terms and conditions.

Real example

Every Bonitas brochure says: where there's a difference between the brochure and the scheme rules, the scheme rules win.

Who regulates medical aids in South Africa?

The Council for Medical Schemes

Plain English

The Council for Medical Schemes (CMS) regulates medical schemes. If you can't resolve a complaint with your scheme, you can complain to the CMS for free at medicalschemes.co.za.

Explain it like I'm 15

The referee for medical aids. If a scheme breaks the rules, the CMS steps in.

Real example

Your scheme refuses to pay a PMB claim and won't budge. You lodge a free complaint with the CMS, which investigates and can order the scheme to pay.

What is the Medical Schemes Act?

The law behind medical aid

Plain English

The Medical Schemes Act is the law that governs medical aids in South Africa, including open enrolment, community rating, PMBs, waiting periods and late-joiner penalties.

Explain it like I'm 15

The rule book that all the rule books have to follow.

Real example

Because of the Act, an open scheme can't turn you away for being sick, and every plan must cover emergencies.

What is NHI and does it affect my medical aid?

The planned national health fund

Plain English

National Health Insurance (NHI) is the government's planned national health fund. The NHI Act was signed in 2024, but it's being rolled out in phases and medical aids keep working as normal for now.

Explain it like I'm 15

A big government plan that's still being built. For now, nothing changes for your medical aid.

Real example

In 2026 you still choose and pay for your medical aid as before. Watch the news for NHI updates over the next few years.

Who can see my medical information?

Your data and POPIA

Plain English

The Protection of Personal Information Act (POPIA) controls how your personal and health information is collected, used and shared. You must give consent before your details are shared.

Explain it like I'm 15

Your health info is private, like your diary. Nobody can share it without your permission.

Real example

On PlainAid, your details only go to a Verified Partner if you tick the consent box on the form.

Getting help

Who does what when you're choosing or claiming.

What is a medical aid administrator?

The company that runs the scheme

Plain English

The administrator is the company that runs a scheme's daily work, such as processing claims and memberships. The scheme itself is owned by its members.

Explain it like I'm 15

The scheme is the club; the administrator is the company hired to run the club's office.

Real example

Discovery Health administers Discovery Health Medical Scheme.

Does it cost more to use a medical aid broker?

Advice at no extra cost

Plain English

A broker is an accredited financial adviser who helps you choose a plan. Their commission is paid by the scheme and capped by law, so using a broker doesn't change your contribution.

Explain it like I'm 15

A guide who knows all the plans and helps you pick, and you don't pay them yourself.

Real example

You pay the same R3,084 a month for Bestmed Beat 2 whether you join directly or through a broker.

What is a PlainAid Verified Partner?

An accredited broker you can ask for

Plain English

A Verified Partner is an accredited, independent broker who contacts you only if you ask and give consent. Get free advice.

Explain it like I'm 15

A trusted guide PlainAid can put you in touch with, only if you want one.

Real example

You fill in the advice form on a plan page and tick the consent box. A Verified Partner contacts you the way you chose to talk it through.

Are Vitality and Multiply part of medical aid?

Rewards, not medical cover · Also called Vitality, Multiply

Plain English

Rewards programmes like Discovery Vitality and Momentum Multiply reward healthy habits with discounts and cashback. They cost extra and aren't medical cover.

Explain it like I'm 15

A loyalty card for being healthy. Nice perks, but it won't pay a hospital bill.

Real example

You can be on Discovery Classic Saver without Vitality. Vitality is an optional extra monthly fee.

Still not sure which plan fits?

Compare plans side by side, or ask a Verified Partner (an accredited, independent broker) to help. It's free.