FAQs
Medical aid, explained simply.
83 questions, each answered three ways: in plain English, explained like you're 15, and with a real example from the 2026 plans.
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2026 prices
Live from the plans on PlainAid.
What is the cheapest medical aid in South Africa in 2026?
The lowest prices on PlainAid right now
Plain English
The five lowest monthly prices for a main member, from the schemes' official 2026 brochures:
- Momentum Ingwe — Connect Network: R1 252 a month (price depends on income)
- Bonitas BonCore: R1 275 a month
- Discovery Health Active Smart: R1 350 a month
- Momentum Ingwe — Ingwe Network: R1 425 a month (price depends on income)
- Bonitas BonStart: R1 603 a month
Explain it like I'm 15
Cheapest isn't always best. It's like buying the cheapest pair of takkies: fine for walking, but they won't last a marathon. Cheap plans usually mean fewer hospitals and less cover outside hospital.
Real example
What is the cheapest hospital plan in 2026?
Cover for hospital stays at the lowest price
Plain English
The lowest-priced hospital plans on PlainAid right now:
- Momentum Ingwe — Connect Network: R1 252 a month (price depends on income)
- Bonitas BonCore: R1 275 a month
- Discovery Health Active Smart: R1 350 a month
- Momentum Ingwe — Ingwe Network: R1 425 a month (price depends on income)
- Bonitas BonStart: R1 603 a month
Explain it like I'm 15
A hospital plan is like insurance for the big stuff only. It pays when you're admitted, but you pay for the small things like a GP visit for flu.
Real example
What is the cheapest medical aid with a savings account?
Hospital cover plus money for day-to-day costs
Plain English
The lowest-priced savings plans on PlainAid right now:
- Bonitas BonFit: R2 698 a month
- Discovery Health Essential Smart Saver: R2 750 a month
- Discovery Health Essential Delta Saver: R3 099 a month
- Bonitas BonPrime: R3 255 a month
- KeyHealth Equilibrium: R3 296 a month
Explain it like I'm 15
It's a hospital plan that also gives you pocket money for the doctor and the pharmacy each year.
Real example
The basics
Start here if you're new to medical aid.
What is a medical aid?
What it actually is
Plain English
Explain it like I'm 15
Imagine your whole school puts R10 into a jar every month. If someone breaks an arm, the jar pays for the X-ray and the hospital. Most months nothing happens, but when it does, nobody has to stress about money. Medical aid is that jar, for adults, and it costs more than R10.
Real example
What is a medical aid contribution or premium?
Your monthly payment
Plain English
Explain it like I'm 15
It's like a monthly cellphone contract. You pay every month even if you hardly use your phone, but when you need it, it's there.
Real example
What is a medical aid plan or option?
The package you choose
Plain English
Explain it like I'm 15
Think of a takeaway menu: the same restaurant sells a small, medium and large meal. The scheme is the restaurant; the plans are the meal sizes.
Real example
Who is the main member on a medical aid?
The person the membership belongs to
Plain English
Explain it like I'm 15
It's like the person whose name is on the family Netflix account. Everyone else is added under them.
Real example
What is a dependant on medical aid?
Family members on your plan · Also called Beneficiary
Plain English
Explain it like I'm 15
You're the main character; your family members are the extras who get to ride along on your ticket.
Real example
How much do children cost on medical aid?
Cheaper rates, and sometimes free kids
Plain English
Explain it like I'm 15
It's like a family movie deal: kids get cheaper tickets, and on some deals the fourth kid gets in free.
Real example
What is a medical aid benefit year?
When limits reset
Plain English
Explain it like I'm 15
Like a data bundle that renews every January. Use it all by December and you wait for the new year.
Real example
When can I change my medical aid plan?
Upgrades, downgrades and switching · Also called Upgrades and downgrades
Plain English
Explain it like I'm 15
It's like changing subjects at school: you can only do it at the start of the year, and you have to ask before the cut-off date.
Real example
Why do some medical aids charge according to income?
Lower prices for lower earners
Plain English
Explain it like I'm 15
It's like a sliding-scale school fee: families who earn less pay less for the same school.
Real example
What's the difference between medical aid and medical insurance?
They're not the same thing
Plain English
Explain it like I'm 15
Medical aid is the full meal. Medical insurance is a side order: nice to have, but it won't fill you up on its own.
Real example
Types of plans
How plans differ in what they cover.
What is a hospital plan?
Cover when you're admitted
Plain English
Explain it like I'm 15
It's like car insurance that only pays if you crash, not for petrol or a service.
Real example
What is a medical aid savings plan?
Hospital cover plus a savings pot
Plain English
Explain it like I'm 15
It's a hospital plan with pocket money attached. Spend the pocket money wisely, because when it's gone, it's gone until January.
Real example
What is a comprehensive medical aid plan?
The most cover
Plain English
Explain it like I'm 15
The all-you-can-eat buffet of medical aid. Great if you use a lot, expensive if you don't.
Real example
What is a network plan?
Cheaper, but you must use chosen hospitals
Plain English
Explain it like I'm 15
It's like a student discount that only works at certain shops. Shop elsewhere and you pay full price.
Real example
What's the difference between an open and a restricted medical scheme?
Who's allowed to join
Plain English
Explain it like I'm 15
An open scheme is a public school; a restricted scheme is a company club only staff can join.
Real example
What is a hospital cash plan?
Insurance that pays you cash
Plain English
Explain it like I'm 15
It's like getting a small payout for every day you're stuck in bed. Nice, but it doesn't pay the doctor.
Real example
Day-to-day cover and savings
How GP visits, medicine and other out-of-hospital costs are paid.
What are day-to-day benefits?
Costs outside hospital · Also called Out-of-hospital benefits
Plain English
Explain it like I'm 15
Everything you'd normally pay for at the doctor, pharmacy or optometrist, not the big hospital stuff.
Real example
What is a medical savings account (MSA)?
Your own pot for day-to-day costs
Plain English
Explain it like I'm 15
It's like your parents giving you a year's pocket money upfront in January. Spend it on the doctor and the pharmacy; whatever's left rolls over to next year.
Real example
What happens if I use my savings and then leave my medical aid?
You may have to pay some back
Plain English
Explain it like I'm 15
It's like borrowing next month's allowance. If you quit the house rules in June, you owe the money back.
Real example
What is an insured or risk benefit?
Paid by the scheme, not your savings
Plain English
Explain it like I'm 15
Savings are your own money. Insured benefits are the scheme's money that it promises to spend on you.
Real example
What is a self-payment gap?
When you pay between savings and extra cover · Also called Self-funding gap
Plain English
Explain it like I'm 15
It's like a level in a game you have to get through on your own before you unlock the bonus round.
Real example
What is the annual threshold on medical aid?
The point where extra cover starts
Plain English
Explain it like I'm 15
It's the finish line you need to reach before the scheme starts paying again.
Real example
What is the Above Threshold Benefit?
Extra cover after the threshold · Also called Extended cover
Plain English
Explain it like I'm 15
The bonus round. Once you've cleared the threshold, the scheme starts paying your day-to-day costs again.
Real example
What is Discovery's Day-to-day Extender Benefit?
GP visits when savings run out
Plain English
Explain it like I'm 15
A small safety net under the gap: a few free doctor visits even when your pocket money is gone.
Real example
What is a Personal Health Fund or Benefit Booster?
Extra money for staying healthy · Also called Benefit Booster, Health Booster
Plain English
Explain it like I'm 15
It's like earning extra airtime by doing your steps every day. Look after yourself and the scheme gives you more to spend.
Real example
What's the difference between a per person and a per family limit?
Who shares the limit
Plain English
Explain it like I'm 15
Per person is everyone getting their own slice of pizza. Per family is one pizza for the table: if your brother eats it all, there's none left.
Real example
Does medical aid pay for over-the-counter medicine?
Medicine without a prescription
Plain English
Explain it like I'm 15
The stuff you grab at the pharmacy for a headache or a cold, without seeing a doctor.
Real example
Does medical aid cover virtual doctor consultations?
Seeing a doctor by video
Plain English
Explain it like I'm 15
A FaceTime call with a doctor instead of sitting in a waiting room.
Real example
Does medical aid pay for check-ups and screenings?
Catching problems early
Plain English
Explain it like I'm 15
It's like a car's free service check: catch a small problem before it becomes a big one.
Real example
Hospital and treatment
What happens when you need to be admitted.
What does the hospital benefit cover?
Your stay, theatre and doctors
Plain English
Explain it like I'm 15
Everything that happens from the moment you're admitted until you go home.
Real example
What's the difference between a planned and an emergency admission?
Booked in advance or not
Plain English
Explain it like I'm 15
Planned is booking a table at a restaurant. Emergency is the fire alarm going off: you just go.
Real example
What is a day hospital?
In and out the same day
Plain English
Explain it like I'm 15
In the morning, home by supper. No overnight stay needed.
Real example
What is an upfront payment on medical aid?
What you pay before you're admitted
Plain English
Explain it like I'm 15
Like a deposit you pay before the work starts. The scheme covers the rest.
Real example
Does medical aid cover scopes (gastroscopy and colonoscopy)?
Camera tests, with their own co-payments
Plain English
Explain it like I'm 15
A tiny camera on a tube that lets the doctor see what's going on inside.
Real example
Does medical aid pay for MRI and CT scans?
Detailed scans with limits · Also called Specialised radiology
Plain English
Explain it like I'm 15
Super-detailed photos of the inside of your body, and they're expensive, so the scheme wants to know first.
Real example
What is a prosthesis limit?
Limits on devices like hip replacements
Plain English
Explain it like I'm 15
Replacement parts for the body, and like car parts, they can be very expensive.
Real example
Does medical aid pay for a private ward?
Shared room or your own
Plain English
Explain it like I'm 15
Medical aid pays for a dorm room. If you want your own room, that's usually extra.
Real example
What is step-down care?
Care after hospital · Also called Hospice, home-based care
Plain English
Explain it like I'm 15
The halfway house between hospital and home, while you get strong enough.
Real example
Does medical aid pay for medicine when I leave hospital?
Medicine on discharge
Plain English
Explain it like I'm 15
The goodie bag of medicine you get when you leave hospital, but with a spending limit.
Real example
Does medical aid pay for an ambulance?
Ambulance and air rescue
Plain English
Explain it like I'm 15
If you need an ambulance in an emergency, you phone the number on your card and the scheme pays.
Real example
Does medical aid pay for casualty (ER) visits?
Emergency room without admission
Plain English
Explain it like I'm 15
Going to the ER for stitches and going home the same night.
Real example
Chronic, cancer and special care
Long-term conditions and the benefits that cover them.
What are Prescribed Minimum Benefits (PMBs)?
What every plan must cover by law
Plain English
Explain it like I'm 15
The rules say every plan, even the cheapest, must cover these. It's the safety net nobody can take away.
Real example
What is the Chronic Disease List (CDL)?
The chronic conditions every plan covers
Plain English
Explain it like I'm 15
The official list of long-term conditions where the scheme has to help with your monthly medicine.
Real example
What are additional chronic conditions?
Extra conditions on richer plans · Also called Non-CDL conditions
Plain English
Explain it like I'm 15
Bonus conditions the cheaper plans don't cover.
Real example
How do I register a chronic condition on medical aid?
Tell the scheme first
Plain English
Explain it like I'm 15
You have to sign up for the chronic benefit before it starts working, like registering for a bus pass.
Real example
What is a medicine formulary?
The approved medicine list
Plain English
Explain it like I'm 15
The scheme's list of approved medicine. Pick from the list and it's free; pick something else and you chip in.
Real example
What is a Designated Service Provider (DSP)?
The provider the scheme chose
Plain English
Explain it like I'm 15
The scheme's preferred shop. Use it and you pay nothing; go elsewhere and you pay part.
Real example
What is the difference between generic and brand-name medicine?
Same medicine, different price
Plain English
Explain it like I'm 15
Like store-brand cereal versus the famous brand: same ingredients, lower price.
Real example
How does medical aid cover cancer treatment?
Cover amounts and programmes
Plain English
Explain it like I'm 15
The scheme sets a budget for cancer treatment each year. After that, it still helps, but you pay a share.
Real example
Does medical aid cover biological or specialised medicine?
Expensive newer medicines
Plain English
Explain it like I'm 15
High-tech medicine that can cost more than a car each year, so plans set special rules.
Real example
Does medical aid cover mental health?
Therapy and hospital care
Plain English
Explain it like I'm 15
Your mind is part of your health too, and medical aid covers help for it.
Real example
What does medical aid cover for pregnancy?
Antenatal visits, scans and the birth
Plain English
Explain it like I'm 15
The scheme's welcome-baby package, from the first scan to the first check-up.
Real example
Does medical aid cover newborn intensive care?
Care for newborn babies
Plain English
Explain it like I'm 15
If a baby is born early or sick and needs the special baby ICU, this is what pays.
Real example
What is a trauma benefit?
Recovery after a serious event
Plain English
Explain it like I'm 15
After something really bad happens, the follow-up visits don't eat your pocket money.
Real example
Costs, shortfalls and gap cover
Why you might still get a bill, and how to avoid it.
What does "covered at 100% of the scheme rate" mean?
The scheme's price list
Plain English
Explain it like I'm 15
The scheme decides what a doctor's visit should cost. If the doctor charges more, someone has to pay the extra.
Real example
What is a medical aid shortfall?
The bit your plan didn't pay
Plain English
Explain it like I'm 15
The bill that arrives after the scheme has paid its part.
Real example
What is a specialist with a payment arrangement?
No shortfall with these doctors
Plain English
Explain it like I'm 15
Doctors who have a deal with your scheme. Use them and there's no surprise bill.
Real example
What is a co-payment?
Your share of a bill
Plain English
Explain it like I'm 15
Going halves with the scheme, except you usually pay the smaller half.
Real example
What is an annual limit and a sub-limit?
The most the scheme will pay
Plain English
Explain it like I'm 15
Your yearly budget for something, with smaller budgets inside it.
Real example
What is gap cover, and do I need it?
Insurance for shortfalls
Plain English
Explain it like I'm 15
A plaster for the gap between what the doctor charges and what the scheme pays.
Real example
What doesn't medical aid cover?
Things never covered
Plain English
Explain it like I'm 15
The "not allowed" list. No matter how nicely you ask, the scheme won't pay for these.
Real example
What is an ex gratia payment?
A favour from the scheme
Plain English
Explain it like I'm 15
Asking the principal for a special exception. Sometimes they say yes, often they don't.
Real example
Do I get a tax break for medical aid?
SARS medical tax credit
Plain English
Explain it like I'm 15
The taxman gives you a little back each month because you have medical aid.
Real example
Joining and the rules
What happens when you apply, and the laws that protect you.
What is medical underwriting?
The scheme's checks when you join
Plain English
Explain it like I'm 15
The scheme's background check before you join the team.
Real example
What is a waiting period on medical aid?
When cover hasn't started yet
Plain English
Explain it like I'm 15
You've joined the gym, but some machines are locked for your first few months.
Real example
What is a late-joiner penalty?
Extra cost for joining after 35
Plain English
Explain it like I'm 15
The scheme's way of saying "you can't only join when you get sick". Join late and you pay extra, for good.
Real example
What is creditable cover?
Proof you had medical aid before
Plain English
Explain it like I'm 15
Your medical aid "report card" from before. It proves you didn't just join when you got sick.
Real example
Can a medical aid charge me more because I'm sick or older?
Everyone pays the same price
Plain English
Explain it like I'm 15
Everyone pays the same entry fee, whether they're the fittest kid in class or not.
Real example
What happens if I miss a medical aid payment?
Suspended cover
Plain English
Explain it like I'm 15
Miss your phone bill and they cut your service. Medical aid works the same way.
Real example
What is an ICD-10 code?
The diagnosis code on your claim
Plain English
Explain it like I'm 15
A secret code that tells the scheme what's wrong with you, without writing it out in words.
Real example
What are medical aid scheme rules?
The official rule book
Plain English
Explain it like I'm 15
The brochure is the poster; the rules are the actual terms and conditions.
Real example
Who regulates medical aids in South Africa?
The Council for Medical Schemes
Plain English
Explain it like I'm 15
The referee for medical aids. If a scheme breaks the rules, the CMS steps in.
Real example
What is the Medical Schemes Act?
The law behind medical aid
Plain English
Explain it like I'm 15
The rule book that all the rule books have to follow.
Real example
What is NHI and does it affect my medical aid?
The planned national health fund
Plain English
Explain it like I'm 15
A big government plan that's still being built. For now, nothing changes for your medical aid.
Real example
Who can see my medical information?
Your data and POPIA
Plain English
Explain it like I'm 15
Your health info is private, like your diary. Nobody can share it without your permission.
Real example
Getting help
Who does what when you're choosing or claiming.
What is a medical aid administrator?
The company that runs the scheme
Plain English
Explain it like I'm 15
The scheme is the club; the administrator is the company hired to run the club's office.
Real example
Does it cost more to use a medical aid broker?
Advice at no extra cost
Plain English
Explain it like I'm 15
A guide who knows all the plans and helps you pick, and you don't pay them yourself.
Real example
What is a PlainAid Verified Partner?
An accredited broker you can ask for
Plain English
Explain it like I'm 15
A trusted guide PlainAid can put you in touch with, only if you want one.
Real example
Are Vitality and Multiply part of medical aid?
Rewards, not medical cover · Also called Vitality, Multiply
Plain English
Explain it like I'm 15
A loyalty card for being healthy. Nice perks, but it won't pay a hospital bill.
Real example
Still not sure which plan fits?
Compare plans side by side, or ask a Verified Partner (an accredited, independent broker) to help. It's free.