By using plainaid.co.za (the "Site"), you agree to these Terms of Use. If you don't agree with them, please don't use the Site.
PlainAid is an independent, free information and comparison service covering South African medical aid schemes and their network hospitals, operated by PlainAid (Pty) Ltd, a company registered in South Africa (registration number K2026708256). We built it to make medical aid easier to understand — not to sell it to you.
PlainAid is not a medical aid scheme, broker, administrator, or Financial Services Provider (FSP). We do not give financial or medical advice, and nothing on this Site should be treated as such. Any guidance you receive after submitting a form comes from one of our Verified Partners, not from PlainAid — see Section 4 below.
We source benefit and premium information from official scheme benefit guides published for the relevant year, and hospital network information from publicly available scheme documentation. We do our best to keep this accurate and current, but:
Always verify cover details directly with the relevant scheme before making a healthcare or financial decision. PlainAid is not liable for decisions made solely on the basis of information shown on the Site.
A Verified Partner is a registered medical aid broker or financial adviser, licensed under the Financial Advisory and Intermediary Services Act (FAIS) and accredited with South Africa's Financial Sector Conduct Authority (FSCA). Verified Partners operate independently of PlainAid — they are not employees or agents of PlainAid, and they are not affiliated with, owned by, or restricted to recommending any single medical aid scheme. They may advise on and quote across multiple schemes.
If you submit a "Get free guidance" or "Get partner advice" form and consent to being contacted, we share your details with a Verified Partner. That Verified Partner — not PlainAid — is responsible for the advice they give you, and for complying with FAIS and any other applicable financial services regulation. PlainAid is not a party to any policy, product, or advice relationship you enter into as a result of that referral.
You may use the Site for your own personal, non-commercial purpose of researching and comparing medical aid options. You agree not to:
The Site's design, layout, original written content, and the way we've organised and compared scheme data belong to PlainAid. Medical scheme names, logos, and trademarks referenced on the Site belong to their respective owners and are used only to describe and compare their publicly available plans — this Site is not affiliated with, endorsed by, or sponsored by Discovery, Momentum, Bonitas, Bestmed, or any other scheme mentioned.
The Site is provided "as is," for general information purposes. To the fullest extent permitted by law, PlainAid is not liable for any loss or damage arising from your use of the Site, reliance on information shown on it, or your dealings with any Verified Partner or scheme referred through it.
These terms are governed by the laws of the Republic of South Africa.
We may update these Terms of Use from time to time. Continued use of the Site after a change means you accept the updated terms.
Questions about these terms? Contact us at info@plainaid.co.za.
See also: Privacy Policy · POPIA Notice